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Elements and Performance Criteria

1. Collect and assess information on mortuary procedures
   • Access information held by the organisation and assess for accuracy and relevancy
   • Use appropriate techniques to access information from teams and individuals
   • Compare information collected with relevant standards and other organisation practices
   • Use business technology to organise and monitor information in accordance with organisation policy and procedures
2. Assist in the review of mortuary procedures
   • Develop or review procedures in consultation with mortuary staff
   • Present recommendations and issues in an appropriate format, style and structure
   • Present final draft procedures to management for review and authorisation
3. Implement and monitor mortuary procedures
   • Enter documentation accurately into document control system
   • Document and distribute procedures in accordance with organisation policy and procedures
   • Implement and monitor system in accordance with organisation policy and procedures
   • Modify procedures as required
   • Ensure compliance with procedures

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Essential knowledge The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role This includes knowledge of Difference between qualitative and quantitative processes Methods to identify new sources of information Organisation policies and procedures relating to the distribution of workplace information and legal and ethical requirements Organisations business and structure Organisations record keeping systems and security procedures Principles of report writing and data presentation

Essential skills It is critical that the candidate demonstrate the ability to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role This includes the ability to Apply problem solving skills including an ability to deal with information which is contradictory ambiguous inconsistent or inadequate Follow organisation procedures for the review of processes Implement and monitor mortuary processes to ensure quality outcomes Review data for relevance and accuracy Use numeracy skills including the ability to complete arithmetic calculations and interpret numerical data Use oral communication skills required to fulfil job roles in a safe manner and as specified by the organisation including skills in asking questions providing clear information listening to and understanding workplace instructions clarifying workplace instructions when necessary using effective verbal and nonverbal communication skills with a range of internal and external persons Use reading and writing skills required to fulfil job role in a safe manner and as specified by the organisation at a level of skill that includes the ability to summarise and analyse information present reasoned and logical arguments based on this analysis Use research skills to identify and access information Utilise a variety of techniques to access information from a range of sources

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package
Critical aspects for assessment and evidence required to demonstrate this competency unit	The individual being assessed must provide evidence of specified essential knowledge as well as skills This unit will be most appropriately assessed in the workplace under the normal range of workplace conditions Consistency of performance should be demonstrated over the required range of situations relevant to the workplace Where for reasons of safety space or access to equipment and resources assessment takes place away from the workplace the assessment environment should represent workplace conditions as closely as possible
Method of assessment	Observation of work activities Written tasks Relevant formal and informal educationtraining courses Interviewsquestioning Feedback from medical officer
Resource implications	Access to a mortuary service where assessment can take place Access to business technology Relevant organisation policy guidelines procedures and protocols Information relating to the operation of mortuary services Relevant legislative requirements
Access and equity considerations	All workers in the health industry should be aware of access and equity issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on health of Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on health of Aboriginal andor Torres Strait Islander clients and communities

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Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Information may include:	Organisation policy and procedures in respect to: admissions release removal of organs staffing quality assurance OHS, infection control, security Code of Ethics/ Code of Conduct Client feedback Benchmarking data Correspondence Computer databases and files Business plans
Techniques may include:	External and internal audit reports Complaints register Client feedback forms Recruitment applications Observation and listening Checking written material including referrals and client files Individual research Interviews with staff and clients Information from other organisations Focus groups
Standards may include:	International Standard (ISO17025) NATA guidelines Australian Human Ethics Commission (AHEC) Autopsy guidelines National Health and Medical Research Council (NHMRC) Australian Health Advisory Commission (AHAC)
Distribution may include:	Electronic (e.g. fax, email) Manual Photocopied Displayed Memo Newsletter
Implementation may include:	Training of staff Staff meetings Transition period
Monitoring may include:	Internal audits Non compliance reports Client feedback Correspondence

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